Key Client Expectations EXAMPLE 2 QUESTIONS

Some of the client expectations are listed below, in no particular order;

  • Sound reputation and proven track record
  • Understanding of the client’s business, needs, opportunities, challenges and problems
  • Specific knowledge, skills and experience relevant to the current need
  • Integrity and Honesty – especially bout problems, challenges and difficult situations
  • Independence and objectivity
  • Responsive, reliable and open communication
  • Skills transfer for a specific intervention or prior to disengagement
  • On time/On budget delivery – meet the contract
  • Dependability and reliability

SCALE 1 – 10                         Rate your current level of skill in each area and then the level you desire to attain in the same area over time.

 1 – Low 

10 – High 

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