Key Client Expectations EXAMPLE 2 QUESTIONS
Some of the client expectations are listed below, in no particular order;
- Sound reputation and proven track record
- Understanding of the client’s business, needs, opportunities, challenges and problems
- Specific knowledge, skills and experience relevant to the current need
- Integrity and Honesty – especially bout problems, challenges and difficult situations
- Independence and objectivity
- Responsive, reliable and open communication
- Skills transfer for a specific intervention or prior to disengagement
- On time/On budget delivery – meet the contract
- Dependability and reliability
SCALE 1 – 10 Rate your current level of skill in each area and then the level you desire to attain in the same area over time.
1 – Low
10 – High